Shipping policy
Shipping policy
This Shipping policy describes how orders from TANAUSU YERAY GUERRA GUTIERREZ are prepared, dispatched and delivered. It covers every women's flannel shirts and knit tops item offered in this store.
Order processing time
Orders are prepared and packed in 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
Estimated delivery time
Estimated delivery time is 15 business days from dispatch, depending on the destination country and local carrier routes. Remote areas and islands may take a little longer. Business days exclude weekends and public holidays.
Shipping cost
Shipping is calculated at checkout according to the delivery distance and the destination country, and is based on the weight and size of the parcel. The exact cost is always shown before you pay, so there are no surprises after checkout.
Tracking
When your order is dispatched you receive a confirmation email with a tracking number. Tracking can take up to 48 hours to show the first scan, and updates may pause while the parcel moves between countries.
Customs, duties and taxes
Orders are shipped from Spain. Deliveries inside the European Union do not normally incur customs duties. For destinations outside the European Union, import duties, taxes and handling fees may be charged by the carrier or the local customs authority and are the responsibility of the recipient.
Incorrect address
Please check your shipping address before completing the order. If you notice a mistake, email us as soon as possible; we can only amend an address before the order is fulfilled. If a parcel is returned to us because the address was incomplete or nobody collected it, we will contact you to arrange reshipment, and a new shipping charge may apply.
Lost or damaged parcels
Contact us within 7 days if a parcel appears lost, and within 48 hours of delivery if it arrives damaged, with photos of the item and the packaging. We will open a case with the carrier and keep you updated until it is resolved.
Questions
For any question about processing, delivery or tracking, email info@lornsilkgroup.shop or call +34 653 22 47 72 during business hours.
Contact us
TANAUSU YERAY GUERRA GUTIERREZ
Avenida de los Volcanes 108, Tajaste, GC 35560, Spain
Email: info@lornsilkgroup.shop
Phone: +34 653 22 47 72